Delivery

DELIVERY AND RETURNS

.

EnEspaña, we ship to peninsula, Balearic and Canary Islands.No shipments to Ceuta, Melilla or Gibraltar.

Shipments toEurope, Portugal, Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Holland, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Norway, Poland, United Kingdom, Czech Republic, Romania, San Marino, Sweden and Switzerland.

SHIPPING COSTS

Peninsula (España)

If the amount of your purchase exceeds 29', shipping costs are free for mainland Spain. For purchases below this amount, an additional fee of 3,50' will be applied at the end of the purchase.

MAINLAND SPAIN

Home Delivery:3,5 €

FREE deliveryOrder from 29 €

Delivery time: 24/48 h.

Courier: GLS - ASM

BALEARIC (MAJOR ISLANDS)

Home delivery:7,80€

Orders from 29 € : 4,30 €

delivery time: 3-4 days.

Courier: GLS - ASM

BALEARIC (MINOR ISLANDS)

Orders from29 €: 13,92 €

Delivery time: 4-5 days.

Courier: GLS - ASM

CANARY ISLANDS

Home delivery:32,90€

Orders from 29 €: 29,40 €

Delivery time: 7-8 days.

Courier: GLS - ASM

Other countries

The shipping costs will be those corresponding to each country and can be seen when placing the order and before proceeding to payment. They will be the following:

PORTUGAL

Home delivery:6,05€

Orders from 29 € : 3,03 €

Delivery time: 4-5 days

Courier: GLS - ASM

.

BELGIUM, FRANCE, ITALY, MALTA, GERMANY, NETHERLANDS, LUXEMBOURG

Home delivery:13,50€

Orders from 29 €: 10 €

Delivery time: 4-5 days

Courier: DHL

UNITED KINGDOM (new costs including customs after Brexit)

Home delivery:44,5€

Orders from 29 € up to 149,99 € :41 €

Orders from 150 €: 59 €

Delivery time: 4-5 days

Courier: DHL

.

AUSTRIA, DENMARK, FINLAND, IRELAND, SWEDEN, GREECE

Home delivery:14,50€

Orders from 29 €: 11 €

Delivery time: 5-6 days

Courier: DHL

.

BULGARIA, CROATIA, CZECH REPUBLIC, SLOVENIA, ESTONIA, HUNGARY, LATVIA, LITHUANIA, POLAND, ROMANIA, SLOVAKIA, LIECHTENSTEIN AND SAN MARINO

Home delivery:16,50€

Orders from 29 €: 13 €

Delivery time: 5-6 días

Courier: DHL

SWITZERLAND AND NORWAY

Home delivery:47,5€

Orders from 29 € up to 149,99 €:44 €

Orders from:150 €: 62 €

Delivery time:5-6 días

Courier: DHL

Conditions

Orders placed before 10:00 am are processed the same day, if placed after 10:00 am they will be processed the next business day and then the delivery time will begin to count.

The approximate delivery time will be 24/48 hours in Spain - Peninsula (excluding Saturdays, Sundays and local or national holidays), unless the recipient is absent and a new delivery date has to be set. For all other destinations, see the list below.

During special promotional periods, Black Friday, Cyber Monday, Single Day or special launches, these deadlines will be met but are not guaranteed.

When your order is dispatched, a message will arrive in your inbox with shipment confirmation and tracking details. If you have any queries or problems, please contact the courier service.Using your tracking number to arrange delivery, or contact our support team: hello@almasecret.com,indicating your order number (made up of a combination of letters).

Los gastos de envío serán los correspondientes a cada país y se podrán ver al realizar el pedido y antes de proceder al pago.

Deliveries will be made from Monday to Friday between 9am and 7pm. No deliveries are made on Saturdays, Sundays or public holidays. If there is no one at home at the time of delivery, the operator will not leave the package and will take it back to its Central Office for a second delivery attempt. If on 2 occasions no one is found at the address, the customer must contact the courier to arrange a new delivery date (3rd occasion). If on this third occasion, no one is found at the address, the customer must arrange a new delivery date (4th occasion) which will have an additional cost equivalent to the price / rate reported on the site for this service, at the time of requesting a fourth delivery attempt. These deadlines will ultimately depend on the transport company and the country of destination. Delivery is considered to have taken place once the addressee has signed for receipt of the goods. It is the responsibility of the addressee to check the products on receipt and to state any reservations and complaints that may be considered necessary in the delivery receipt document.