Anti-Ageing Eye Contour with Avocado 
Firming Yuzu Body Oil 
Shikakai Anti-Hair Loss & Anti-Dandruff Shampoo 
Gift Pack: Anti-Ageing Eye Contours & Mini Rose Cactus Facial Oil Serum Facial 
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These are the most frequently asked questions. If you have any other questions, do not hesitate to contact us by whatsapp: +34 661 96 09 42, email at hello@almasecret.com or through the web chat.We will be happy to answer all your questions and that you join the Alma Secret Lovers community :)
1. How can I understand the INGREDIENTS in the label?
We recommend that you read the labels because the more you know about the ingredients,, the more you will recognise and appreciate the quality of our products. All our labels are made according to the Spanish Cosmetic Legislation.
The ingredients are listed in descending order, from the highest to the lowest quantity in the formula, and are named with the international standard name (INCI), from the International Nomenclature of Cosmetic Ingredients, to ensure transparency about their composition. At Alma Secret, we like to put some names in brackets to make them easier to understand. However, we invite you to look in the "INGREDIENTS AND NATURAL ACTIVES" or "INGREDIENTS (INCI)" section of each product to learn more about them and their wonderful properties.
2. How long can I KEEP my products?
It is advisable to store the products in a cool, dry place. They should not be exposed to heat, humidity or extreme temperature changes, and should be kept away from direct sunlight.
For products presented in jars, it is recommended to use a spatula for dispensing. It is also important not to leave the containers open, but to close them properly after each use.
3. How can I keep my products in perfect condition?
Our cosmetics are made with natural ingredients and are more sensitive than artificial ones. Therefore, they should not be exposed to heat, humidity or extreme temperature changes and should be kept away from direct sunlight. The best option is to keep them in a dry and fresh place. Another good idea to reduce the possible introduction of bacteria into the product is to use a spatula instead of sticking your fingers in it. It is also important not to leave jars open but to close them properly.
4. Why has my product changed significantly?
The use of a large number of natural ingredients means that our formulas may vary slightly in colour, scent or texture from one batch to another.
These are natural variations that may occur in an isolated batch but do not affect the product’s efficacy or quality in any way.
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5. Are Alma Secret products DERMATOLOGICALLY TESTED?
Our cosmetics are gentle on the skin and are dermatologically tested.
However, if you have any type of sensitivity or allergy, we recommend testing the product first by applying a small amount to your wrist, forearm or décolleté to ensure there is no reaction. If any redness or irritation occurs, discontinue use and consult your doctor.
6. Are Alma Secret products COMEDOGENIC?
Comedogenic refers to the ability of an ingredient to clog pores, which can lead to the appearance of imperfections such as blackheads, acne breakouts or pimples.
Our formulas are designed to be non-comedogenic, although every skin type may react differently to certain ingredients or oils.
Therefore, if you have any sensitivity or a tendency to develop comedones, we recommend choosing our OIL-FREE or oil-free formulas.
7. Are Alma Secret products GLUTEN-FREE?
Our products have not been tested to verify the absence of gluten. We do not include it in our formulas; however, we cannot guarantee that some of the natural ingredients used may not contain traces of gluten, as this information is not always specified by the supplier.
Therefore, if you have any sensitivity, we recommend testing the product first by applying a small amount to your wrist or forearm to ensure there is no reaction. If any redness or irritation occurs, discontinue use.
In the Nutricosmetics section, please note that our powder Collagen is gluten-free
8. Are Alma Secret products suitable for PREGNANT WOMEN?
Our products are natural and gentle. In our catalogue, there are products that contain essential oils. If you are pregnant, ask your doctor if you have any doubts. You can check on each product sheet whether or not it is suitable for pregnant women.
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9. Do we test on ANIMALS?
NO. We neither do it directly nor ask others to do it for us. It is something that is not part of our philosophy. We are PeTA certified.
10. Are Alma Secret products SAFE, are they TESTED?
Yes. We faithfully comply with all standards, regulations and safety requirements. We are always committed to maintaining the highest safety standards for our customers. That is why, each ingredient used is rigorously selected, checked and tested by our team of experts.In addition, to ensure maximum effectiveness, we test our products on consumers and collaborators who help us to improve them every day.
11. Are Alma Secret products VEGAN?
A high % of our products are Vegan. They include no animal-derived ingredients, only vegetable ingredients. We have a few products in which we include donkey's milk, goat's milk, beeswax or honey.
12. How many FREE SAMPLES will I receive?
Unless we indicate that we will send a specific number of samples in a promo, we send a minimum of 2-3 samples with each order. We usually increase the number of samples with larger orders.
13. Can I choose the SAMPLES I will receive?
If you’d like to try a specific product, please send us a WhatsApp message with your order details before it is processed in our factory, and we’ll do our best to add it whenever possible and as long as it’s in stock.
Our beauty expert’s phone number is: +34 661 96 09 42.
14. What is the SIZE of the samples?
We love for you to fall in love with our products by trying them over a reasonable period of time, which depends on the amount of product needed for several uses. For this reason, we offer different sizes: you may receive sachet samples from 3 to 8 ml, mini tubes from 10 to 30 ml (for facial cosmetics) or 15 to 30 ml (for body or hair care products).
15. Do you have TRIAL SETS?
We will be selling temporarily different SAMPLE SETS at a reduced price to make it easier for you to try and discover how good our cosmetics are for your skin!
Find them in the section PACKS -> BEAUTY TRAVEL SET !
16. What kind of PACKAGING do you use?
We use simple, efficient, recyclable or reusable packaging with the aim of making it more sustainable. We like to focus our efforts and costs on what really matters: the ingredients and the quality of our formulas. The plastics are 100% recyclable and we are switching many of our products to 100% recyclable glass with a minimum recycled glass content of 20%.
17. Are products suitable for MEN?
Of course they are! Although we offer a range for men, all our products are UNISEX. Cosmetics should not be chosen according to gender but according to your needs, the type of skin you have or your personal taste in terms of aromas or textures.
18. What can I do if I want an INVOICE?
If you need an invoice, please write to us at administracion@almasecret.com indicating the simplified invoice number together with your billing details and we will send it to you via e-mail.
19. What is the NEWSLETTER?
From time to time, we send out an informative newsletter in which we share news, launches and promotions.
Subscribe to stay up to date with promotions, new releases and many more surprises! You can do so in the box you will find at the bottom of the page.
After registering, we will send you an e-mail so that you can complete the sign-up process. If it does not arrive, please check your spam folder, as it may have ended up there. And if you have any problems, write to us at hello@almasecret.com so that we can check your registration and give you your code.
To unsubscribe, we will always make it very easy for you. At the end of the newsletters, click on “UNSUBSCRIBE” or write to us at hello@almasecret.com and we will take care of it for you.
20. What is the 15% DISCOUNT CODE after the newsletter subscription?
With your Welcome Newsletter email, you’ll receive a 15% DISCOUNT VOUCHER to use on your order. Simply copy and paste it into the “VOUCHER” box that appears at the end of your shopping cart, then click “APPLY.”
Use it as soon as possible and start enjoying your Alma Secret cosmetics.
Please note that the code cannot be combined with other website discounts, so if we have an active promotion, it won’t work — but you can save it for your next purchase :)
